Company Policy

 

MINIMUM ORDER

 

Shipment must be a minimum of $30.00 (PREPAID BY MONEY ORDER OR CREDIT CARD ONLY). NO CASH REFUNDS. Any returns will forfeit shipping and handling charges on charge back. After the first order your information will be placed in our database. No private information, email addresses or phone numbers will be given to any third party.

 

ORDERING

 

By Phone - Each time you order, please give your customer code # and Item # for each item being ordered

 

Online - You can place your order online any time of the day using your credit card, paypal or money order.

 

For expedited order processing please specify any special instructions in the online order form. ALL ONLINE ORDERS ARE PROCESSED WITHIN 2 weeks.

 

 

 

DELIVERIES

 

Please be prepared to accept your delivery when it arrives. If the carrier is unable to make delivery for any circumstances other than our error, you will be responsible for notifying us within five (7) days and you will be bill twice the freight charge if the package is to be re-shipped.

 

SHIPPING

 

Orders are shipped within 2 weeks.

 

CREDIT CARD ORDERS

 

Visa, MasterCard, First time orders or orders over $500.00 dollars will be shipped to billing address ONLY.

 

 

Shipping and Handling charges can only be determined once we receive the order online.

 

 

 

 SHORTAGE, DAMAGED PACKAGES, SPILLAGE AND BREAKAGE

 

If you find that your order is short, please notify us immediately (UPON RECEIPT), and we will send a UPS inspector to verify all claims made. Any adjustment(s) that you make with the carrier must have a claim number assigned to it for reference. Do not accept a badly damaged package!!!!! All orders leave our Premises in good condition. Contact UPS IMMEDIATELY (1-800-742-5877) if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have a claim # from the carrier.

 

RETURNS

 

Returns sent without our authorization will be discarded and no credit will be given. All claims must be made within 7 days of the invoice date with a claim # from the carrier to speed up the process. All unauthorized returns will be refused. No Credit will be given. Any returns will forfeit shipping and handling charges on charge back

 

AVAILABILITY INFO

 

We have a wide inventory of merchandise. It is impossible to list every item. New Items arrive continuously. Stocked and closeouts prices are subject to change without notice. Certain items can be discontinued without notice.  Please Note: All oils sales are final. No refunds or exchanges.

 

FEDERAL & STATE INSTITUTIONS

 

All deliveries made to federal and state institutions require special regulations for delivery of packages including purchase order forms. It is the customers or third party’s responsibility as to what is prohibited. Any returns will forfeit the shipping and handling charges.

 

 Privacy Policy

 

What information do we collect?

 

We collect information from you when you register on the site, place an order.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.